Returns & Exchanges

Return window

You may return eligible items within 30 days of the delivery date for a refund or exchange.

Condition of items

Returned items must be unworn, undamaged and in their original packaging with any tags or certificates included. We reserve the right to refuse returns that show signs of wear.

How to start a return

1. Email [email address] with your order number and the item(s) you’d like to return.
2. We’ll send you a return authorisation and instructions.
3. Pack the item securely and ship it back using a tracked service.

Refunds

Once your return is received and inspected, we’ll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item was faulty.

Exchanges

Would you prefer a different size or style? We’re happy to exchange eligible items subject to availability. If there’s a price difference we’ll arrange payment or a partial refund.

Non-returnable items

For hygiene and safety reasons the following cannot be returned:

• Pierced earrings (unless faulty)
• Engraved, personalised or made-to-order pieces
• Gift cards and sale items marked final

Faulty or incorrect items

If you receive a faulty or incorrect item, contact [email address] within 14 days of delivery and we’ll make it right at no cost to you.