Shipping
Last updated: July 2026
At [brandname] every order is packed by hand and sent with care. Below you’ll find everything you need to know about how and when your jewelry will reach you.
Processing time
Orders are processed within 1-3 business days. Made-to-order and engraved pieces may require additional time, which is noted on the product page. You’ll receive a confirmation email as soon as your order ships.
Shipping options & rates
[brandname] offers the following options at checkout:
- Standard (3-5 business days)
- Express (1-2 business days)
- Complimentary standard shipping on all orders over €150
Exact rates are calculated at checkout based on your destination.
International shipping
We ship worldwide. Please note that international orders may be subject to import duties, taxes and customs fees determined by your country. These charges are the responsibility of the customer and are not collected by [brandname].
Order tracking
Once your order ships you’ll receive a tracking number by email. Please allow up to 24 hours for tracking to become active.
Delays & lost parcels
While we do everything possible to ship on time, [brandname] is not liable for delays caused by the carrier, customs or events beyond our control. If your parcel appears lost, contact us at [email address] and we’ll open an investigation with the carrier.
Still have questions? Reach our team at [email address] and we’ll be happy to help.